Frequently Asked Questions
1. What is the status of my order?
Please visit our order status page by logging in HERE. Most orders will ship within 1-2 business days after receipt of payment.
2. How do I find the product I am looking for?
You can navigate through the categories we have listed on the left side of the page or you can simply search our site for what you would like. Use our website's search box at the top right of the page for all products listed on our website. If your search doesn't return any results, please double-check spelling or try to be less specific. If you have any issues at all just give us a call or send us an email!
3. Where are you located?
We are located at 180 Earland Drive, Bldg #8, New Holland, PA 17557
4. Do you allow local pickup?
Yes, for most of our larger items when noted. We are available for pickup from Monday-Thursday 9:30AM-4:30PM, Friday 9:30AM-2:30PM ESTD. If you need to pickup outside of these times, please email or call us and we will do our best to accommodate you.
5. Can I place an order over the phone?
Yes. Please call 877-903-3257. Our business hours are Monday-Thursday 9AM-5PM / Friday 9AM-3PM ESTD. If for some reason you can't reach someone during business hours, leave a message and someone from our sales team will return your call.
6. Do you ship internationally?
We ship some items to Canada which will be noted when looking for a shipping price for the item.
7. Can I have my order shipped to another address besides my billing address?
Yes, but expect a call from someone on the 3Gorillas.com team to verify your order. We verify all orders that do not have a matching shipping and billing address. To expedite orders, please ship to the address that matches the address on your credit card billing statement.
8. I received my order from you, but something is missing or the product is damaged.
First off, this will happen... we do our best but sometimes we miss something or the item gets damaged on its journey to you. If something is missing and was listed in the items description please contact us to let us know what you are missing. If the item is damaged or simply not working as planned, please request a Return Merchandise Authorization Number (RMA#) HERE. The quicker we know about the problem the faster we can help straighten it out!
9. I received my product but I am having compatibility/operational issues, what should I do?
Please contact the manufacturer of your item directly - we do not offer technical support on most items so the manufacturer will be your best resource for any questions or issues you may have.
10. I received my order from you, but I just don't like, it's not what I thought it would be...
Within 30 days, you may return most of our items for a full refund (some items we cannot take back, these will generally be listed in the item description). You must return the product in the ORIGINAL manufacturers packaging with all included materials/manuals in order to qualify for a refund. Please do not write on any manufacturer packaging or materials. You will be responsible for all return shipping costs and if returned without a RMA# you will be subject to a 20% restocking fee pursuant to our returns policy.
11. Does item work at this voltage? Does this glow in the dark? What colors does this come in?
If you have specific questions about a specific product please double check the description. If you still can't find the answer just shoot us an email or give us a call. You can also check the manufacturer's web site for detailed descriptions.
12. I submitted a question 3 days ago? Why won't you answer?
We try to answer all e-mails within 1 business day. Please note that our offices are not open on weekends, and questions from Friday night until Monday morning will not get answered until 1 business day from Monday (many times we will try to answer questions over the weekend but we can't guarantee it). Also, be sure your reply e-mail is valid and that our responses are not ending up in your bulk/spam folder!
13. Is ordering online at your store with a credit card safe? Is my personal information safe?
Absolutely, our web site has Secure SSL Encryption to protect all of your credit card information with the highest level of security.
14. Will my information be sold, or used without my permission?
If you didn't find an answer to any of your questions please contact us!